Troubleshooting

Mailchimp is not sending emails with discount codes

Discount codes are not appearing in the emails sent by Mailchimp

Some of my subscribers in Klaviyo don't have a discount code generated in Personal Discount

Customer eligibility is not respected

I have received << Test discount code >> instead of a real discount code in the Mailchimp test message

I have sent a test email from Mailchimp. I have received << Test Discount code >> in the message instead of the actual code assigned to the subscriber. Have I done something wrong?

Why my Shopify discount code doesn't work?

There are several cases when the discount code won't be applied at the Shopify checkout, despite it being generated properly. In this guide, we present how to recognize the most common issues and how to solve them.

My Shopify customer's discount code was applied, but it shouldn't

Have you noticed that some customer discount codes are being used even though they shouldn't be? Here's explained what could be the reason.

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